7 Takalvan Street, Bundaberg West QLD, Australia
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You have the right to a repair, replacement or refund for faulty goods or services under Australian law.
For a major fault the customer can often choose their remedy ie refund, replacement etc.. Minor issues are at the discretion of the business.
You will have 30 day satisfaction guaranteed return period for hearing aids. They must be returned in good working order and a refund arranged will be arranged. Please note for any amount over $1000 your refund could take up to 30 days to process as a small business. Bundaberg Hearing Aids and Tinnitus Treatment Clinic will cover the postage, from our office to the manufacture, for service or repairs. Devices can then be picked up at 7 Takalvan St Bundaberg West 4670 or posted to a nominated address at the cost of the consumer.
All hearing aids come with a 3 year parts and labour warranty. The return for credit rate is very low as as we often do a trial or demos of the hearing devices prior to sale and provide adequate time for programming and training.
Where possible and with notice we will try and organise a loan set of hearing aids during repairs, if you are part of our maintenance program for hearing aids.
Bundaberg Hearing Aids and Tinnitus Treatment Clinic only collects information that is relevant to your personal history and treatment potential medical treatments. The Law, including the Privacy Act 1988, protects your personal information. Counsel Ear our Data management program is stored on Australian Servers.
In order to access funding such as Medicare and the Hearing Services Hearing Aid Program, Veterans Affairs, NDIS ECT, some of your information must me updated into their systems, such as DOB, Full Name, Pension Card Number for example. Generally, a report will be sent to your referring GP with your results. A copy of your results is given to yourself on request. You may receive communications from us via SMS, Email, Letters to advise of appointments and other relevant information. You may opt out of Communication for advertising at any by advising us. Bundaberg Hearing Aids - does not sell your information to any 3rd parties, and follows best principles and is guided by the Privacy Act 1988.
As per our Privacy Policy at Bundaberg Hearing Aids You may opt out of all communication or all non essentially communications, at any time by contacting us in person, email, or phone. Without consent there are some services we may not be able assist with such as administering hearing aids through the Hearing Services Program or Medicare rebates.
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